Frequently asked questions
Straight answers to the questions we hear most — about how WillHills works, how to judge an operator, and how the games actually function.
How does WillHills decide its casino ratings?
Every operator is scored against the same fixed checklist — licensing, games, payments, support, bonus clarity, and responsible-gambling tools — and affiliate commission has no influence on the score.
Read answer →Are online casino bonuses worth taking?
Sometimes — it depends entirely on the wagering requirement, game weighting, and time limit attached, not the headline bonus amount.
Read answer →Is online poker rigged?
Licensed poker rooms use independently tested RNGs and have no incentive to manipulate hands — their revenue comes from rake, not from players losing to the house.
Read answer →What does RTP actually mean for my chances of winning?
RTP is a long-run average across millions of rounds, not a prediction for your session — a 96% RTP slot can still lose 10 sessions in a row.
Read answer →How do I know if an online casino is licensed and legitimate?
Check the license number in the site footer against the regulator's own public database — don't just trust a badge or logo.
Read answer →Can I get scammed by an online casino?
Yes, unlicensed or poorly-regulated sites can and do withhold winnings — sticking to operators licensed by a recognized regulator is the single biggest protection you have.
Read answer →Is it legal for me to play at an offshore online casino?
It depends entirely on where you live — some countries prosecute unlicensed operators but not individual players, others restrict both, and the answer changes by jurisdiction.
Read answer →How long do online casino withdrawals usually take?
Anywhere from a few hours to over a week, depending on the payment method, the operator's internal processing time, and whether identity verification is still pending.
Read answer →Looking for something else?
Region-specific FAQs (withdrawals, verification, bet settlement) live on each country's guide pages — start from your country page. Term definitions are in the Glossary.