How does WillHills decide its casino ratings?
What we look at
We start with the licence, because nothing else matters if the operator isn't allowed to take players where you live. We read the footer, find the regulator and licence holder, and look the company up on that regulator's own register. A badge on the page doesn't count.
Then we go through the parts of a casino that cause problems later:
- Payments: which deposit and withdrawal methods are listed for the country, the stated minimums, and whether the terms mention fees or monthly caps.
- Bonus terms: the wagering multiple, how long you have, the maximum bet while a bonus is active, and which games don't count.
- Verification: when the site says it will ask for ID, and whether that's before or after your first withdrawal request.
- Safer-gambling tools: deposit limits, time-outs, reality checks and self-exclusion, and how easy they are to find.
- Support: whether there's live chat or email, and whether the help pages actually answer withdrawal questions.
What a rating can't tell you
A score is a summary of what we could see on a given date. Terms change, payment methods come and go, and a casino's offer in Canada can be different from its offer in Ireland. We don't open real-money accounts at every site, so we can't promise how fast your own withdrawal will be. When a review says something was "checked", it means we read it on the operator's own pages or on a regulator's register, and the date is on the page.
Where the money comes in
WillHills is paid by some operators when a reader signs up through our links. That's why we use nofollow sponsored on those links and why the checklist is fixed in advance. A higher commission rate doesn't buy a better position, and an operator that fails the licence check isn't listed regardless of what it pays.
If you think a rating is wrong
Tell us. If a licence has lapsed, a term has changed or a page says something we've missed, we'd rather fix it. The corrections policy explains how we handle that.
Related
18+ only. Gambling can be harmful. Set limits before you play, and see our responsible gambling guide if it stops being fun.