KYC (Know Your Customer)
The identity checks a licensed operator must run on its customers. It covers who you are, where you live, and sometimes where your money comes from and which payment methods you use.
Why casinos do it
KYC isn't optional for a licensed operator. It's there to keep under-18s out, stop people using stolen cards or someone else's account, and meet anti-money-laundering rules. A request for documents doesn't mean you've done anything wrong.
What's usually asked for
- Proof of identity: passport, driving licence or national ID card.
- Proof of address: a recent utility bill or bank statement with your name and address.
- Proof of payment method: a photo of your card with the middle digits covered, or a screenshot of your e-wallet account.
- Source of funds or wealth: sometimes, for larger deposits or withdrawals, such as payslips or bank statements.
Some sites run checks in the background against databases and only ask for documents if something doesn't match.
When it happens
That depends on the regulator. In Great Britain, operators have to verify your identity before you can gamble, and shouldn't hold back a withdrawal to ask for checks they could have done at sign-up. Under many international licences, checks often happen at the first withdrawal. That's why "pending" first withdrawals are so common. N1Bet's bonus terms, for example, say an account must be fully verified before a withdrawal can be requested.
Getting it done without hassle
- Register with your real name, date of birth and address, exactly as they appear on your documents.
- Upload documents through the casino's own secure upload page, not by email or chat if you can avoid it.
- Send clear photos with all four corners showing.
- Use payment methods in your own name.
- Do it right after signing up rather than when you want to cash out.
If you're asked for the same thing repeatedly, ask in writing exactly what is missing and why.
Related
18+ only. Gambling can be harmful. Set limits before you play, and see our responsible gambling guide if it stops being fun.